Water Heater Repair & Installation
No hot water, rusty water, or a leaking tank? We repair, replace, and install tank and tankless units.
Learn moreOneida County
New Hartford's established homes and busy commercial strip mean high expectations — and we meet them with clean, professional work.

New Hartford expects a certain standard, and we get that. This is one of Utica's established suburbs — tidy neighborhoods off the Genesee Street corridor, the shops and restaurants around Sangertown Square, and the hamlets of Washington Mills and Chadwicks stretched along Sauquoit Creek. We run over from Herkimer regularly, and whether we're at a home in the village or a storefront on the commercial strip, we show up clean, on time, and ready to explain what we find.
The town is a real mix. Comfortable residential streets sit next to a busy business corridor, so in a single week we might snake a restaurant's kitchen line, swap a water heater in a colonial, and camera a sewer lateral for a family about to buy a house. Different jobs, one standard of work.
A cold shower has a way of starting the day off wrong. New Hartford homes lean on their water heaters hard through the winter, and sediment, a failed element, or a tired thermostat can end a tank's run early. Our water heater repair and replacement handles electric, gas, and tankless systems, and we give you a straight read on whether a repair makes sense or a new unit is the smarter money. For a busy household, we'll also talk through sizing so you're not running out of hot water halfway through the morning.
Grease is the enemy of any commercial kitchen, and it's no friend to a home line either. Our drain cleaning service keeps things flowing whether the trouble is a slow bathroom sink or a floor drain backing up behind a counter. For a business, we work around your hours so a clog doesn't cost you a day of trade.
When you can't tell why a line keeps backing up — or you're buying a home and want to know what's underground before you sign — our sewer camera inspection puts eyes right inside the pipe. No guessing, and no tearing up a finished basement on a hunch. You see exactly what we see, and we recommend only what the footage actually justifies.
Not every call is a crisis. A dripping faucet, a running toilet, a leaky shutoff, a fixture that needs proper installation — the everyday stuff still deserves a tidy, professional job. Our faucet and fixture repair covers all of it — from a worn cartridge to a full sink or vanity swap — and we clean up after ourselves like we were never there.
Roto Drains is locally owned and fully insured, and we quote honestly before we start — no surprises on the invoice. Our trained techs, Andrew, Jason, and Steve, take pride in leaving a home or business better than they found it, and New Hartford customers notice. We answer 24/7 too, so a weekend leak doesn't have to wait until Monday.
We work all through this end of the valley, including next-door Utica and the college village of Clinton. Anywhere around 13413, residential or commercial, we're ready. Prefer to send the details first? Use our contact page.
For dependable service that respects your home or shop, call (207) 419-2600.
No hot water, rusty water, or a leaking tank? We repair, replace, and install tank and tankless units.
Learn moreSlow sinks, gurgling tubs, backed-up floor drains — cleared right, with the cause found, not just poked open.
Learn moreSee inside your pipes before you dig or buy. We locate the exact problem and its depth — no guessing.
Learn moreDrips, low pressure, and dated fixtures fixed or upgraded — plus a straight answer on your pipes.
Learn moreTrusted by Neighbors
Real reviews from customers across Herkimer County and the Utica area — for technicians like Andrew, Jason, and Steve.
“I called this company in a sewer emergency we just recently had at our home. They answered right away and sent Jason out within the hour. Highly recommended. Professional and explained the whole process.”
“Thank you Roto Drains. I've experienced great, on-time service. The plumbers were very knowledgeable — they figured out exactly what the problem was, what caused it, and took care of it, explaining every step of the way. They work efficiently and clean, and I appreciate the reasonable pricing. A hard-working team that knows their job well. Very professional.”
“Andrew is a very kind and professional employee! He went right to the job and was finished in a very timely manner. I highly recommend Roto Drains!”
Local Questions
Fill out the form for a free estimate, or call (207) 419-2600 for 24/7 emergency service. We'll give you an honest ETA — no vague promises.
Tell us what's going on and we'll be in touch fast.
Call (207) 419-2600
Slow drain or flooded basement, midday or midnight — Roto Drains answers and shows up ready to work.